Shipping
& Returns
Everything you need to know about getting your order — and what to do if something's not right.
Shipping
information
Order Processing
All orders received Tuesday to Friday will be dispatched within 2–3 business days. Orders placed over the weekend or on public holidays will be dispatched within the same timeframe from the next business day. We always aim to ship your order in full — if a product goes out of stock while your order is processing, we'll contact you to find the best solution.
Free
On all New Zealand orders over $80.00 NZD
$9.99
Flat rate for orders under $80.00 NZD
We ship from Hamilton using NZ Post and currently only deliver within New Zealand. Please note that Skout Collective accepts no responsibility for ensuring a package is received once it has been dispatched.
Delivery Timeframes
Once dispatched, please allow 2–5 business days for delivery. Rural deliveries may take an additional 2 days. Dangerous goods shipments may be delayed by up to 8 days during high-volume periods — we don't charge extra for these but wanted to flag it. All timeframes are based on correct shipping information being supplied at checkout.
Weather events, promotional periods, public holidays and courier network disruptions can all cause delays. If your order hasn't arrived within the expected timeframe, please get in touch at hello@skoutcollective.com.
Returns
& exchanges
We're customer-focused and do our best to ensure a great experience — both online and in-store. We meet all obligations under the New Zealand Consumer Guarantees Act and the New Zealand Fair Trading Act. We're happy to offer a store credit, exchange or refund on any eligible item.
Change of mind
We'll accept a return on any unopened, unused item in its original packaging within 14 days of purchase. Please contact us before sending anything back.
Faulty item
If your item is faulty or becomes faulty within 12 months of purchase, please contact us with a description of the fault, your purchase date, and a photo if possible.
Incorrect or damaged
If you received the wrong item or it arrived damaged, please take a photo and contact us within 14 days of delivery. Please don't dispose of the item until we've spoken.
01
Get in touch
Email us at hello@skoutcollective.com with your order details and reason for return.
02
We'll respond
We'll get back to you within 1–2 business days with next steps.
03
Pack & return
Securely pack your item/s and send them back following our instructions.
04
Resolution
Once received and assessed, we'll process your refund, exchange or store credit.