Privacy
Policy

Introduction

Skout Collective ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, make a purchase, or book an appointment with us. We operate in accordance with the New Zealand Privacy Act 2020.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information we collect

We collect personal information in the following ways:

• Booking information — name, email address, phone number and appointment details when you book through our Timely booking system
• Purchase information — name, billing and shipping address, email, phone and payment details when you order through our Shopify store
• Contact form submissions — name, email, phone and message content when you contact us via our website
• Marketing consent — email address if you subscribe to our newsletter or marketing communications
• Website usage data — pages visited, time on site, browser type and device information collected automatically via cookies and analytics tools

How we use your information

We use the information we collect to:

• Process and manage your bookings and appointments
• Process and fulfil your online orders
• Communicate with you about your appointments, orders or enquiries
• Send you marketing emails or promotions if you have opted in
• Improve our website, services and customer experience
• Meet our legal and regulatory obligations

Sharing your information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist in the operation of our business, including:

• Shopify — our ecommerce platform, which processes and stores order and payment information
• Timely — our booking system, which stores appointment and client records
• NZ Post — for the delivery of online orders
• Email marketing platforms — if you have subscribed to receive communications from us

All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

Cookies

Our website uses cookies — small files stored on your device — to improve your browsing experience, analyse site traffic and assist with marketing. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

We use cookies from Shopify and third-party analytics tools such as Google Analytics to understand how visitors use our site.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Booking and client records are retained in Timely for the duration of our client relationship. Order records are retained in Shopify in accordance with their data retention policies. You may request deletion of your data at any time by contacting us.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (where applicable)
• Withdraw your consent to marketing communications at any time by unsubscribing
• Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure. Our website is hosted on Shopify, which is a PCI DSS compliant platform. Payment information is processed securely and we do not store credit card details on our systems.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.